Shipping policy

Shipping

Where we ship

We are a European brand and we ship within Europe. You can see the full list of destinations at checkout: if your country is there, we deliver to it.

Handling time

We prepare and hand over your order within 48 working hours of receiving it. Orders placed on a Friday, at the weekend or on a public holiday are prepared on the next working days. You get a tracking link by email as soon as your parcel leaves us.

Delivery times

Once the parcel is with the carrier, delivery normally takes:

• 5 to 10 working days to Austria, Belgium, France, Germany, the Netherlands, Spain and the United Kingdom;
• 7 to 12 working days to Denmark, Ireland, Portugal, Sweden, Poland, the Czech Republic, Slovakia and Hungary;
• 8 to 15 working days to Finland, Norway, Croatia, Romania, Bulgaria and Serbia.

These are working days and they do not include the handling time above. They are estimates based on the carrier's normal service, not guaranteed dates: once a parcel has left us it is in the carrier's hands. Public holidays, customs checks and peak periods can add a few days.

In any case, and unless we have expressly agreed otherwise with you, we deliver within 30 days of the day the contract is concluded. If we cannot, you may give us an additional reasonable period, and if we still fail to deliver you are entitled to cancel the order and we refund you in full without delay.

Shipping cost

Free on every order. There is no minimum.

Taxes, duties and customs

Prices are shown in euro, or in your local currency where available. Orders delivered within the European Union do not attract customs duties or import charges: what you pay at checkout is what you pay, with nothing due at the door.

For consignments to the United Kingdom valued above GBP 135, the carrier may collect import VAT and duty on delivery, in line with UK rules.

Address problems and undelivered parcels

Please check the delivery address before you confirm the order. If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it from the pickup point, we contact you to arrange a second delivery. A second delivery caused by an incorrect address may be charged at cost.

Damage in transit

If the box arrives damaged, photograph it before you open it if you can, and email hello@trypaperjet.com within a few days of delivery. We sort it out: replacement or refund, your choice.

Product documentation

Declarations of conformity and the technical documentation for the kit, including the CE marking, the EN 71 toy safety assessment, the RED radio equipment declaration and the battery datasheet, are held on file. Write to hello@trypaperjet.com and we send them to you.